Returns & Exchanges

At Aleph ألف, we are committed to providing the latest technology with a seamless shopping experience, offering a 14-day window for returns on all eligible electronic devices. All returned items must be in their original, unopened packaging with all authentic seals and accessories intact.

Return Process

• 1.
  Initiate Your Request

  Log into your Aleph ألف account and navigate to 'Order History' to select the item you wish to return and submit a formal request.

• 2.
  Package Your Device

  Securely pack the electronics in their original box, ensuring all cables, manuals, and warranty cards are included to avoid restocking fees.

• 3.
  Schedule a Pickup

  Once your request is approved, our specialized tech-courier service will contact you to collect the package from your doorstep at your convenience.

• 4.
  Inspection and Refund

  After our technical team verifies the device's condition and serial number, your refund will be processed to your original payment method within 5-7 business days.